Dispute Management
Dispute Management brings together two key escalation processes—Complaints and Litigation—providing insurers with a structured approach to managing claim-related conflicts. Gain full visibility, stay compliant, and resolve disputes faster with streamlined workflows and centralized tracking.
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Stay on top of customer and regulatory complaints.
The Complaints module helps insurers manage formal complaints with a structured process—from intake to resolution. It tracks deadlines, documents decisions, and ensures compliance with regulatory requirements and internal service standards.
Track and manage legal actions linked to claims
The Litigation module supports the full lifecycle of legal proceedings, from lawsuit registration to verdict. Easily manage court deadlines, involved parties, and legal documents—while keeping all litigation data tied to the original claim.
Key features
Complaints and litigation overview
Get a complete overview of all registered complaints and legal disputes, including status, type, and key dates.
Register complaint
Log a new complaint in the system by filling out required information for tracking and resolution.
Complaint document management
Upload, manage, and access all supporting documents related to a complaint or legal procedure.
Decide and close
Record the decision of the complaint handling committee and formally close the complaint case.
Register legal procedure
Initiate and document legal proceedings associated with a complaint, including court and lawyer details.
Close and reopen
Close the complaint once resolved or reopen it if further action is required.