How To Digitize Claims To Drive Efficiency And Customer Experience

How can technology help insurers?

Research data shows that claims experiences have a strong impact on business outcomes and customer loyalty. 

87% of customers say claims experiences influence their decision to stay with an insurer (source: EY report). 

In this webinar you will learn how to:

• Improve customer experience, handling more claims and overcome the social distancing measures using Insurance CRM with Chatbot as a self-service tool
• Shorten your claims cycle and FNOL qualification to place yourself ahead of the competition with claims automation and real-time integration with AdInsure
• Improve claims team’s efficiency and collaboration by leveraging real-time operational dashboards and guided business process flows to deliver a personalized and transparent customer experience across multiple communication channels.

Michal Bertko, Adacta

“Digitalization helps in reducing the workload of claim handlers, which in turn reduces operational costs and speeds up the resolution process from the customer’s perspective. This can be achieved with the automation of claims decisions and processing, providing the right information at the right time, enabling rapid modifications of the software solution and leveraging out-of-the-box API to connect with external systems.”

Viktorija Paunovic, BE-terna

"54% of insurers say they are falling behind in achieving operational efficiency goals. BE-terna Insurance CRM is a tailor-made solution for the insurance industry, built on Microsoft technology, and leverages the Power Platform capabilities. This collaboration tool extends and complements the functionality of the core insurance system – AdInsure to enable digitalization and optimization of claims processes.”